The perspective "Into the new world of librarianship" seems to be more reasonable in my view although moving away from icebergs is true to some extent.
The reason I am not convinced with moving away from icebergs is
Not all the customers have computers &
Not all of them are as feasable with the technology &
we dont have all the time and the resources to train them all.(getting people to use the self check is a next to impossible task!!!)
Coming to why I favor the other perspective(Into the new world of librarianship)
Being physically there makes the customers feel a sense of comfort(as they know where to go rather than getting lost in the huge unknown world of internet and going in circles).
Also it is like helping each and everyone of the customers to the very last one.
I think we are in the transition phase where we should start embracing the new technology as we still cling to the traditional old way.
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